Customer Service Advisor

Customer Service Advisor (DHLEXP1_004) Castle Donington, England

Salary: GBP14.73 – GBP14.73 per hour

Customer Service Advisor – Castle Donington

At Job&Talent, we are recruiting for a Customer Service Advisor to work with a leading company in the logistics sector in Castle Donington.

• 37.5 hours per week
• 7.5 hours per day – shifts between 0800–2000hrs

Essential requirements for Customer Service Advisor:

• Must be available for an informal interview mid May
• Must have lived in the UK for the last 5 years
• Must have a clear DBS check
• Must have at least 6 months experience in a call centre environment
• Must have experience in sales

Your role for Customer Service Advisor:

• Handle inbound and outbound customer inquiries via telephone and email
• Provide accurate information regarding shipments and delivery schedules
• Resolve customer complaints and issues with a professional attitude
• Maintain detailed records of customer interactions in the database
• Support sales initiatives by identifying customer needs and offering solutions

Benefits for Customer Service Advisor:

• Competitive hourly pay rate
• Opportunity to work with a globally recognized logistics leader
• Comprehensive training and ongoing professional support
• Consistent weekly shift patterns

Location: Castle Donington

Duration: Ongoing

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