We’re Hiring: SOC Operator
Location: Waterlooville
Pay: £29,374.80 per annum
Hours: 42 hours per week (4 days on, 4 days off & 4 nights on, 4 nights off)
Do you have a passion and flair for helping deliver impeccable first‑class customer service and want to work in an inclusive environment?
If the answer is yes, come and join our operations team as a SOC Operator, where your positive energy and innovative mindset will help drive our continued success. We’re seeking an enthusiastic team player who thrives in dynamic environments, bringing fresh ideas and meticulous attention to every task. If you’re ready to make a real impact and support our team with your organisational skills and collaborative spirit, we look forward to your application. We have an exciting opportunity for a confident, proactive, customer‑service focused operator to join our dynamic team at Securitas.
As a SOC Operator, you will deliver an outstanding customer service experience, making a real impact every single day, despatching emergency and security services to commercial and domestic premises, undertaking static officer welfare checks, and monitoring CCTV for high‑end clients, including lone worker protection and gas monitoring.
We combine best‑in‑class training, delivered by our Training Academy, tailored to meet the specific needs of this key operations role.
Responsibilities
- Respond appropriately to varying and fast changing priorities
- Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
- Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors as required
- Manage mobile alarm callouts and provide solutions in a timely manner
- Prioritise alarms, especially life‑threatening ones like Lone Worker or Fire Alarms, with absolute focus
- Monitor CCTV and respond to all customer requests relating to their alarm system, escalating issues accordingly
The responsibilities listed here aren’t the full picture – they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.
Qualifications
- Communicates confidently with people at all levels and backgrounds
- Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
- Flexibility to work days, nights, and weekends
- Right to work in the UK with a 5‑year checkable history
- Punctual and trustworthy
- Customer‑oriented with a passion for high‑level service
- Strong communication skills in English – both written and spoken
Diversity & Inclusion
We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE, and Black History Month.
Benefits
- STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending.
- Dental Plans – a range of plans providing support and cash‑back towards everyday dental costs.
- HSF Health Plan – a range of healthcare cash plans at highly discounted rates.
- Cycle to Work – a cost‑effective way to get a brand new bike or cycling equipment.
- Specsavers – discounts on eye tests and spectacles.
- WeCare – a 24/7 online GP, mental health support service, fitness programme and more.
- Toothfairy – online access to advice and guidance from UK dentists.
- Pension Plan – benefit for your financial future with employer contribution and tax relief.
- Payroll ISA – an ISA savings account for long‑term goals.
- Free Mortgage Advice.
- Go & Live – a Financial Wellbeing Hub.
- Death in Service Benefit – Permanent employees automatically covered for Life Assurance.
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