Overview
About The Role This is an exciting opportunity for a Customer Service Advisor to join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.
Position Customer Service Advisor
Contract Six-Month Fixed-Term Contract
What You Will Do
- Answer customer support messages via telephone or email promptly, to enhance the customer service experience.
- Accurately record and log interactions with customers, update account information and retrieve this information to create reports.
- Keep sensitive information and financial records private and confidential.
- Work to maintain best practices for efficient communication with customers.
- Maintain up-to-date knowledge of company rules and policies to address issues such as returns, poor-quality products and wrong, missing or delayed deliveries, and inform the customer properly.
- Address customer questions about new products, services, promotions or sales.
- Meet regularly with the team lead to provide feedback to help improve customer service culture, response times and tools to improve staff experience.
- Contribute to bottom-line sales by increasing customer satisfaction.
- Carry out other roles within the department as and when needed.
What You Will Need
- Methodical with excellent organisational skills.
- Strong attention to detail with the ability to produce high quality and highly accurate work.
- Able to work well under pressure and to tight deadlines.
- Ability to work under your own initiative with minimal supervision.
- Excellent verbal and written communication skills.
- IT literate with Microsoft Office knowledge including Excel.
- Flexible and professional approach.
- A team player with a strong ‘can do’ attitude.
Benefits
- Fancy volunteering? One day off a year to take part in volunteering.
- Generous discounts on our products.
- Cycle to Work Scheme offering discounted bikes and cycling equipment.
- Donate through your pay to a charity of your choice. The money is deducted through your pay before tax, so for every pound you donate, the tax portion goes to the charity instead.
- A range of employee assistance services for support on financial, health and wellbeing matters.
- A free meal for the team every few months from our visiting fish & chip van or in-house chefs.
About Us
Wellocks is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. We also offer pre-prepared veg and freshly-made pasta as part of our service. Since 1961, we have grown to supply over 1,200 restaurant kitchens across the country. We are part of the William Jackson Food Group, a family-owned business with sister companies Abel & Cole, Jacksons Bakery and Belazu. We foster a culture rooted in family values and long-standing business commitment.
We are committed to diversity and inclusion. All colleagues are expected to keep our workplace free from discrimination, harassment, and bullying, and to treat everyone with fairness and respect.
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