Job Title: Customer Service Representative
Hours: Full Time 40 hours Mon-Fri
30 days holiday (including bank holidays)
Company pension scheme
Funded Summer and Christmas events
Cycle to Work Scheme
Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not‑we will have a role for you!
The Role
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast‑paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Thrifty process
- Answer phone calls and respond to emails
- Develop in‑depth knowledge of each product to maximize customer experience and identify incremental sales opportunities
- Work within Service Level Agreements to ensure the branch meets all its KPI objectives
- Undertake additional duties at the request of your line manager, which may include driving and cleaning vehicles, depending on company requirements
Skills, Experience, and Qualifications Required
- Excellent customer service and communication skills
- A full driving license (held for at least 12 months)
#J-18808-Ljbffr…