Senior Client Services Specialist – Financial Services

Waystone is seeking a Senior Customer Service Representative in Leeds to provide exceptional service and technical expertise on customer inquiries. The candidate will support the team in a fast-paced regulated environment, ensuring accurate resolutions and adherence to policies.

This role demands a strong background in financial services and involves resolving queries efficiently while advocating for customers and supporting team members. The role includes responsibilities for complaint resolution at first point of contact and fostering effective teamwork.

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