General Practice Assistant

Pay: Starting at £26,000

Starting date: Waiting for right candidate – open

Responsibilities

• Excellent organisational and administrative skills, proficient in Word and Excel
• Working knowledge of EMIS and Docman (useful, as work will involve using both)
• Working knowledge of ERS (useful, as work will involve knowing how to process ERS)
• Arrange appointments, referrals, tests and follow‑ups
• Assist senior GPs with administrative burden (including health processing forms)
• Deal with complaints under supervision and with cancer safety netting
• Undertake reception duties and care navigation on a daily basis (booking patient appointments, answering telephone calls, handling patient queries)
• Assist management team with rotas, complaints and claims
• Act on behalf of the GP to liaise with outside agencies
• Monitor practice emails and respond
• Assist with attaining QOF targets
• Involved in management of long‑term conditions
• Chase letters and results
• Maintain patient confidentiality
• Provide training where required for all above areas

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