Operations Support Agent

Position

We have an exciting opportunity for you to join our team of Operations Support Agents at FedEx Enfield.

Working Hours

• 40 per week

Shift Pattern

• Monday to Friday – 08:00 – 16:30 (including a 30 minute unpaid break)

Salary

• £14.02 per hour with premium paid for hours worked between 7 pm–10 pm and 10 pm–6 am.

Responsibilities

• Ensuring that customers’ urgent packages reach the right place on time.
• Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for next‑day delivery.
• Entering data into our in‑house tracking system.
• Running clear and effective communication and collaboration with the team, manager, and other operations stations.
• Adhering to FedEx processes, procedures, controls, and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast‑paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Benefits

• Attractive compensation package.
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Programme for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Great career opportunities.

EEO Statement

We are an equal‑opportunity employer and are committed to a diverse and inclusive workforce, providing growth opportunities for all.

FedEx in the UK is Disability Confident ‘Committed’.

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