Customer Service Representative

Customer Service Representative

Michael Page have partnered with a reputable and growing construction business in Scunthorpe, looking for an experienced Customer Service Representative to join the department on a permanent basis as soon as possible.

The rewards

Up to £35,000 per annum dependent on experience, plus quarterly bonuses. Permanent role with hybrid working, free parking, no shift patterns or weekends, full training provided.

Hours

Standard office hours – no shifts or weekends. Good accessible location in Scunthorpe with free parking on site.

The role of a Customer Service Representative

• Supporting customers with their orders from initial enquiry right through to aftercare, ensuring an exceptional service and smooth ordering process throughout
• Providing quotations, taking orders and processing onto the system accurately and efficiently
• Working with external parties and couriers to ensure orders are dispatched quickly and efficiently
• Handling a variety of telephone and email queries and identifying further sales opportunities while promoting the most suitable products and services for each customer

The ideal Customer Service Representative candidate

• Previous sales administration, order processing and customer service experience in a similar role
• Excellent communication skills with confidence communicating over the telephone
• Keen eye for detail and strong organisational skills
• Passionate about delivering the best level of customer care and a natural team player

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