Job Title
Customer Complaints Advisor
Job Description
As a customer complaints advisor for the globally recognised luxury car brand BMW, you have the opportunity to support our client and provide a crucial service to their operation.
What We Offer
- Salary: £26,520 and pension
- 40 hours per week on a permanent contract
- Rotational shifts between Monday‑Sunday 8am‑7pm
- Ongoing training & development
- Access to a range of employee benefits
- Annual leave starting at 28 days/annum (pro‑rata)
- A vibrant office‑based role with a great team
- Onsite canteen
- Free onsite parking
- Referral programme – refer friends or family to work with Concentrix!
What We’re Looking For
We’re on the lookout for passionate and collaborative customer service advisors to join our inclusive, friendly team. If you thrive in a fast‑paced environment and love delivering exceptional service, we’d love to hear from you!
In This Role You Will
- Support and manage customer complaints with empathy and efficiency
- Investigate and resolve complaints, taking ownership of the customer’s concern and becoming their primary contact
- Liaise professionally with retailers and internal departments to support quick complaint resolution
- Become a brand ambassador – you’ll be an expert in our client’s brand and develop customer relationships that focus on retention and trust
To Apply For This Role, You Will Need
- Experience in delivering exceptional customer service, ideally within a contact centre or complaints‑handling environment
- Strong organisational skills and the ability to manage tasks in a fast‑paced, deadline‑driven environment
- Competence in English and Mathematics: A minimum standard of proficiency in English and maths, equivalent to at least a basic secondary education level (e.g. GCSE Grade 4 (C) or equivalent). This includes the ability to communicate effectively in written & spoken English and to demonstrate basic numeracy skills
- Expert objection handling, negotiation and interpersonal skills
Equal Opportunity Statement
Concentrix is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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