Job Description
As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans. Helping LEGO fans is our superpower.
About the Role
This is a permanent contract with a start date of the 27th of April 2026. As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world.
We offer a competitive starting salary plus performance based/discretionary bonus up to 10%. Full in-person training, up to a 3‑week induction, followed by on‑the‑job support.
Hybrid work: up to three days at home per week, a minimum of two days in office post‑training.
Responsibilities
- Respond to consumers in both English and Greek – spoken and written.
- Engage with consumers via phone and email; handle order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using various tools and programs, requiring solid IT skills.
- Adapt to a variety of shifts, including weekends.
Qualities We’re Looking For
Calm under pressure, energy, compassion, fluency in English and Greek.
Benefits
Family Care Leave – enhanced paid leave options.
Insurances – life and disability insurance.
Wellbeing – resources and benefits for physical and mental wellbeing.
Colleague Discount – generous discount from day 1.
Bonus – performance bonus scheme.
Workplace – primary workplace location assigned; average 3 days in office per week.
EEO Statement
The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
Required Skills & Languages
- Customer Service
- Problem Solving
- Troubleshooting
- Greek
- English
Join the LEGO team today.
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