Do you have a proven track record with digital administration, with a passion for compliance, health, safety and training? Then this could be the perfect job for you! We’re looking for an exceptional Team Assistant to make a difference in our challenging, fast‑paced repairs and maintenance department. The role will support our entire department nationally but be based out of our brand‑new East Sussex depot in Hastings, TN35.
You’ll become an essential member of the Direct Services department, providing comprehensive, efficient, and proactive administrative support specifically targeting fire risk, while assisting our Health, Safety & Training Operations Manager in all aspects of their workload. You’ll work as part of a tight‑knit team, supporting managers, technicians, other operational support staff, and various colleagues across the organisation. You’ll successfully deliver work to a high quality, as detailed within digitised orders, fulfilling our first‑time fix, ensuring safety compliance, appointment objectives, and resident satisfaction criteria, with efficient and productive working practices and value for money in mind always. Additionally, you will ensure all internal communications and support is provided to a high level to promote action fulfilment and take a proactive approach to maintaining department compliance.
12‑Month Fixed Term Contract (Secondment). This is a fully office‑based role; regular hybrid working will not be considered.
We envisage the successful applicant working 35 hours per week, between 09:00 – 16:30, Monday through Friday. There is room for negotiation for the right candidate, and we would consider job shares / part‑time working if we can successfully fill all 35 hours.
Essential Requirements
- An administrative background, with a proven history of working in a challenging, fast‑paced, office environment.
- Ability to work alone at times and manage time and workload accordingly.
- Excellent numeracy and literacy, along with computer skills sufficient to learn and operate our in‑house systems and technology.
- Competency in the use of digital systems to keep detailed and auditable records, raising jobs, making queries and updating notes.
- Able to demonstrate our HEART behaviours and culture.
- Confidence to challenge colleagues, sometimes in a more senior position.
- A positive approach towards collaborative one‑team working; customer satisfaction is a priority.
Beneficial Requirements
- Good knowledge of health and safety in the workplace, and other relevant legislation and/or regulatory requirements pertaining to fire safety and repairs.
- Ability to occasionally travel to other regions within the business.
- Previous experience working within a social housing or similar customer‑focused environment would be useful.
- Previous experience with web‑based CRMs and scheduling platforms, plus Housing Enterprise, Proactis, and asbestos portals would be an advantage, but learning ability is more important.
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