E-commerce Support Specialist – Live Chat & Orders

E-Commerce Assistant

Job Reference: MT2205

Retail Rhyl, Denbighshire £27000 – £28000 per annum Temporary

Job Title: E-commerce Assistant

Location: Rhyl

Salary: £28,000 per annum

Hours: Monday – Friday, 8:00 am – 5:00 pm

HRGO are currently recruiting for a reliable and customer-focused E-commerce Assistant to join the team. The ideal candidate will be comfortable handling customer enquiries via live chat and telephone, providing clear, accurate information about orders, returns and product availability. A high standard of written English and strong communication skills are essential.

Key responsibilities

• Respond to customer conversations on live chat promptly and professionally.
• Answer telephone calls about orders, deliveries, returns and general enquiries.
• Provide accurate information and resolve basic order issues or elevate to the appropriate team.
• Update order records and customer information in the CRM or order management system.
• Monitor and follow up on outstanding queries to ensure timely resolution.
• Work with other departments (warehouse, logistics, customer service) to track orders and manage expectations.
• Maintain high standards of written communication for chat, email and internal notes.

Skills and experience required

• Proven experience in a customer service role, ideally within ecommerce or retail.
• Confident and professional telephone manner.
• Strong written English with excellent grammar and spelling.
• Comfortable using live chat platforms and basic CRM/order management systems.
• Good attention to detail and ability to multitask in a fast-paced environment.
• Problem‑solving attitude and willingness to learn.

If you are interested in this E-commerce Assistant role, please contact Mia at 0151 439 3051 or email Mia.Tong@HRGO.co.uk

Contact us:

• Email:info@hrgo.co.uk
• Call:01233 722 401

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