Junior Service Designer – Contract
2 Months, ASAP Start
We need a Contractor to join us as a Service Designer to provide support across two concurrent projects focused on EV services and EU market expansion.
Your Experience
- Direct experience with competitor analyses focusing on business analysis, service design, product or UX design
- Some experience coordinating or running research projects
- Experience contributing to design or research deliverables
- Ability to analyse markets and services to make strategic recommendations
Nice to have
- Experience with collaboration tools like Figma or Miro
What You’ll Be Doing
Competitor & Market Analysis
- Conduct desk research into competitors, comparable services, and industry benchmarks
- Review and document competitor service journeys, touchpoints, and value propositions
- Support synthesis of findings into clear insights, themes, and opportunity areas
- Create competitor comparisons, summaries, and simple visual artefacts
- Support the creation of service design artefacts including journey maps, personas, and service blueprints
- Help document research and analysis outputs in clear, structured, and visual formats
- Support workshops or collaborative sessions where required
- Competitor analysis summaries and comparisons
- Research notes, synthesis outputs, and insight summaries
- Service design artefacts supporting the project goals
- Well‑documented materials suitable for handover or presentation
Research Support
- Assist in preparing research materials such as discussion guides, surveys, and recruitment documents
- Support qualitative research activities (e.g. interviews, usability testing, observations)
- Help organise, analyse, and synthesise research data
About Toyota Connected
Creating a better world through connected mobility for all. Toyota Connected is a new company designed to redefine the world’s mobility experience. We are delivering customer‑focused products that aim to increase our access, convenience and, in some cases, fun!
There’s been a lot of research showing how marginalised groups of people may not apply for jobs unless they meet all of the requirements. We also know that many UXers come from wide and wonderful backgrounds with different experiences – We value people who bring unique perspectives and add new knowledge to our team! You might not feel like you “tick all the boxes” but we sincerely hope you’ll apply anyway because you could be exactly what we we’re looking for!
Seniority level
- Mid‑Senior level
Employment type
- Contract
Job function
- Information Technology and Design
Industries
- IT Services and IT Consulting
Location
London, England, United Kingdom
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