Hybrid Retail Trainer & Performance Coach

Hybrid Role Monday – Friday

About:

• Deliver engaging training across our retail network, both in-store and at Head Office
• Champion colleague development and support continuous learning initiatives
• Build strong product knowledge across all Retail services
• Coach colleagues on the shop floor to improve sales performance and customer experience
• Support the implementation and evaluation of new learning initiatives
• Create impactful learning materials using a variety of training methods and digital tools

Key Responsibilities:

• Experience designing and delivering engaging learning and development programmes
• Strong understanding of training needs analysis and tailored learning solutions
• Knowledge of retail operations and sales strategies
• Confidence using digital learning tools and interactive training methods
• Proficiency in Microsoft Office, particularly Excel and PowerPoint

About You:

• Excellent communication and presentation skills
• Organised, adaptable, and resilient in changing environments
• Approachable coaching style with the ability to influence at all levels
• Commercially aware with a passion for driving performance

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