Employment Type
Full Time, Part Time, Casual Worker
Application Start Date
05-05-2026
Application End Date
30-05-2026
Location
Mole Valley
Work Style
On-site
Description
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
YMCA East Surrey is looking to recruit a qualified and experienced Family Support Worker to provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs). This will be delivered either at the Family Centre, out in the community or in service users’ own homes.
The post holder will be required to work with families as a lone worker. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.
Hours of work: Part Time and Full Time options will be considered
Location: Mole Valley
This role requires someone with
- A valid UK driving licence and access to a vehicle for work purposes
- Level 3 qualification in a relevant field or obtained through significant recent work experience
- Professional experience in a relevant professional area with families and children.
- Demonstrable knowledge base regarding relevant legislation and resulting practice/procedure issues in family support services.
- Have a secure knowledge of Surrey Safeguarding Procedures and levels of need document and a willingness to be trained in the role.
Key responsibilities:
- Manage a case load working in partnership with agencies to provide integrated and planned interventions, giving advice, information, and practical and emotional support to families.
- Undertake direct work with children and their families who are assessed as requiring help and support, both at the Centre, community and in the home environment for emerging need and targeted services, offering timely support and interventions to address identified needs.
- Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
- Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.
- Plan, deliver and evaluate targeted services within the Family Centre and community venues.
- Deal effectively with challenging situations and the ability to be proactive to motivate and create change with complex family situations.
We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
BENEFITS:
- Be part of a long-standing and well-respected charity
- Discounted childcare for permanent employees
- Gym membership and free access to all leisure facilities for permanent employees
- Eligibility for Blue Light Discount Retail Card
- Cycle to Work Scheme
- 6.6 weeks annual leave which increases after 2 years continuous service
- Free access to our Employee Assistance Programme
TO APPLY: Please scroll down the page to the application form.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility if you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
Employment Questions – Family Support Worker
Have you reached compulsory school leaving age? * Required
Please tell us about any education and/or qualifications which are relevant to this role * Required
Has a YMCA East Surrey employee referred you for this role? If so, please provide their name * Required
Have you ever worked at YMCA East Surrey before as an employee, agency worker or volunteer? * Required
Provide us with some information about how you meet the requirements of the role. This may include experience you have gained in employment, education, or during career breaks * Required
Do you hold a current UK driving licence? * Required
Do you have access to a vehicle? * Required
Equal Opportunities (Please note, recruiting managers do not see this information. If you are successful, when the HR team set up your employee record, they will import this data).
To which gender identity do you most identify * Required
What is your sexual orientation? * Required
What is your religion or belief? * Required
Relationship Status * Required
What is your nationality * Required
What is your ethnicity * Required
What is your age range? * Required
Do you consider yourself to have a disability as defined in the Equality Act 2010? * Required
Rehabilitation of Offenders Act 1974
Do you have any convictions as defined in the Rehabilitation of Offenders Act 1974? If yes, confirm details * Required
Right to Work
Do you require sponsorship to work in the UK? * Required
Do you have the right to work in the UK? (it is a condition of any offer of employment we make to you that you have, or gain, permission to work in the UK.) If you are invited to interview you will be asked to provide your Right to Work in the UK documents * Required
Reference Details
You must provide a minimum of two references covering at least three continuous years of employment. References must be from an authenticated company email address. If you do not have three years employment history you must provide an academic reference which covers three years. One referee must be the line manager for the current or most recent employment.
Referee 1 – Name * Required
Referee 1 – Please confirm reference type * Required
Referee 1 – Email address (must be from an authenticated company email address) * Required
Referee 1 – Can we contact this reference now? * Required
Referee 2 – Name * Required
Referee 2 – Please confirm reference type * Required
Referee 2 – Email address (must be from an authenticated company email address) * Required
Referee 2 – Can we contact this reference now? * Required
Other Attachment
Upload CV/Resume*
* PDF format preferred. To upload multiple files, select all at once (Hold CTRL or SHIFT when selecting)
We retain your data for up to 6 months for monitoring and reporting purposes. This may include remaining in the talent pool for other vacancies during this period.
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