Field Officer

£31,650 + Company Car or Car Allowance | Flexible ScheduleJoin us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.Job title:Field OfficerJob Description:What’s in it for you?£31,650 annual salaryCompany car (for work and personal use) or £3,700 annual car allowanceMileage paid—including your daily commute from homeFlexible 36.5‑hour working week, with the option of a four‑day scheduleGenerous holiday allowance, plus opportunities to purchase extra leavePension, life assurance, paid volunteering day and family‑friendly policiesSafety measures including Body Worn Video and a lone worker support systemAccess to discounts, wellbeing support, and colleague diversity networksFinancial wellbeing tools and resourcesWork Schedule RequirementsTo support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle.You’ll begin and end each day from home, travelling locally across Edinburgh/ Kirkcaldy (to be considered for this role you must live in KY4,5,11,12, EH28-30, EH47-48, EH52-55 postcode areas) using a company vehicle or your own. All equipment and training will be provided.Core ResponsibilitiesVisit addresses where no TV licence is recordedCommunicate clearly and professionally with customersExplain licensing requirements and available optionsSet up and manage payment plans where appropriateAccurately record visit outcomes using mobile technologyWork independently and make sound decisions on the groundOccasionally attend court as part of the enforcement processEssential Skills, Behaviours & RequirementsWe’re looking for people who can bring the following:Full UK Driving Licence (Essential)Strong communication skills and the ability to engage with people from all backgroundsAbility to stay calm, professional and resilient in a range of customer situationsProblem‑solving mindset with good judgementHigh attention to accuracy when recording informationAbility to work independently and manage your own scheduleComfort with technology, including mobile devices and appsA positive attitude and willingness to learnMobility and readiness to travel locally throughout the KY4,5,11,12, EH28-30, EH47-48, EH52-55 postcode areaSchedule flexibility to work required evening and weekend hoursExperience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.Location:Edinburgh,United KingdomTime Type:Full timeContract Type:Permanent#J-18808-Ljbffr…