Chelsea and Westminster Hospital NHS Foundation Trust
Volunteer Coordinator
The closing date is 10 June 2026.
The volunteering services coordinator will support the day‑to‑day management of volunteers at each site. This includes leading on the recruitment and on‑boarding of new volunteers, helping to embed volunteers into key roles and supporting with ongoing training and development needs, being the first point of contact for volunteer queries and supporting the site managers with reporting.
The volunteering services coordinator will need to be comfortable working autonomously and using their own initiative, but also be an effective team player. You will have a positive approach to volunteers and an empathetic and friendly nature.
Main duties of the job
- Ensure all volunteers are managed on a day‑to‑day basis, making judgements which require analysis on a variety of volunteer and administrative problems.
- Act as the first point of contact for any volunteering queries that come through the hub from services and locations in the hospital.
- Liaise with and field requests from wards and departments for volunteers, scoping opportunities for new volunteer roles that fall outside of the strategic model and supporting departments with developing specifications for these, to present to the volunteering site managers.
- Actively work with the volunteering site managers to increase recruitment, representation and retention of volunteers from ethnic minority groups, those with a declared disability and those with a refugee status.
- Ensure the Better Impact solution is up to date and support the volunteering site managers with reporting requests.
Job responsibilities
- Ensure all volunteers are logging their time, contribution and completing any relevant measurement or impact tools to support the strategic model of volunteering, and to escal an issue to the volunteering site managers when this does not happen.
- Support volunteers’ health and wellbeing as outlined in the policy.
- Promote a positive volunteering culture with staff, and continue to raise the profile of volunteering within the Trust.
About us
Our Trust is one of England’s top‑performing and safest trusts. We operate two main acute hospital sites – Chelsea and Westminster Hospital and West Middlesex University Hospital – along with award‑winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
Some roles may require weekend shifts at multiple sites.
Person Specification
- Experience of using databases and spreadsheets.
- Experience of using processes to recruit volunteers (or equivalent).
- Experience of arranging meetings and events.
- Experience with onboarding volunteers/staff.
- Experience of working autonomously and without direct supervision.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Chelsea and Westminster Hospital NHS Foundation Trust
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