Role: Client and Public Liaison Officer
Rate: £(Apply online only)/day (DOE)
Location: Chester
How do you keep communities informed and engaged while major highway works are taking place? If you enjoy stakeholder engagement, customer communication and working in fast-paced environments, this Client & Public Liaison Officer opportunity could be a great fit.
We’re recruiting for a freelance Client & Public Liaison Officer to support a highways maintenance contract across the North West. This is an immediate start opportunity offering a competitive day rate on a month-to-month rolling contract.
Job Role
As a Client & Public Liaison Officer, you’ll manage customer enquiries, stakeholder communications and public engagement activity linked to planned and reactive highway works. The Client & Public Liaison Officer will work closely with operational teams to deliver clear, timely and customer-focused communications.
Key responsibilities
- Handling customer enquiries and complaints in line with KPIs
- Producing notices, emails and public communications
- Supporting engagement with councillors, parish councils and community groups
- Monitoring customer feedback and escalating issues where required
- Supporting reporting, KPI tracking and stakeholder updates
Requirements
- Experience in customer engagement, communications or stakeholder-facing roles
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience handling customer complaints and escalations
Desirable
- Highways, infrastructure or local authority experience
- CRM or customer case management system experience
- Communications or stakeholder management qualifications
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