IT Support Technician | Cardiff | £28,000
What You’ll Do
As an IT Support Technician, you’ll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You’ll provide hands‑on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service.
You’ll work across a range of hardware, software, and network support tasks, helping to maintain day‑to‑day operations while contributing to ongoing improvements within the wider IT function.
Key responsibilities
- Providing first and second-line technical support to internal users
- Diagnosing and resolving hardware, software, and connectivity issues
- Setting up and maintaining laptops, desktops, mobile devices, and user accounts
- Supporting Microsoft-based systems and business applications
- Escalating more complex issues where required and following through to resolution
- Assisting with system upgrades, maintenance, and IT projects
- Ensuring tickets and support requests are managed effectively and within agreed timeframes
- Delivering a professional and customer‑focused support experience across the business
What You’ll Bring
- Previous experience in an IT support or service desk environment
- Strong troubleshooting and problem‑solving skills
- Knowledge of Microsoft operating systems and Office 365
- Understanding of networking fundamentals and IT hardware
- Excellent communication skills with the ability to support non‑technical users
- A proactive and organised approach to workload management
- The ability to work effectively both independently and as part of a team
- A genuine interest in technology and continuous learning
Why You Should Apply
This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You’ll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career.
You’ll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.
#J-18808-Ljbffr…