Prisoner Custody Officer

Role

Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS). You will play a key role in keeping the justice system safe and secure.

• Salary: £24,596 per week (35 hours) rising to £25,555 from 1 September 2026.
• Further clear annual progression: Year 2: £26,191; Year 3: £26,684; Year 4: £27,180.
• Working hours: 24/6, 35 hours per week. Shifts set on a rota 12 weeks in advance; flexibility required. Part‑time may be considered but only across full working days.

Location: Brighton, BN2 0RF.

Duties

As a PCO you will work as part of a team to deliver safe and secure escorting and custody services and ensure detainee welfare during court proceedings.

• Escort detainees within the court premises, including to courtrooms, cells, and facilities.
• Supervise detainees during hearings to maintain safety and security.
• Manage sensitive situations and maintain strict confidentiality.
• Support detainee welfare, including food, drink, and wellbeing checks.
• Monitor behaviour and respond to incidents or risks.
• Conduct searches to maintain a secure environment.
• Complete accurate records and documentation.
• Work closely with court staff and partners to ensure smooth operations.

Requirements

Our PCOs come from a wide range of backgrounds. What matters most is your commitment to making a difference.

• Full UK driving licence (B or B1) – desirable.
• Reasonable fitness for the physical demands of the role.
• Strong written and verbal communication skills.
• Ability to remain calm and make decisions under pressure.
• Confidence in managing behaviour and de‑escalating conflict.
• Teamwork and ability to follow processes accurately.
• Professionalism, integrity and respect for confidentiality.

What We Offer

• Holidays: 20 days, rising to 25 after 7 years of service plus bank holidays (pro‑rated).
• Pension: Up to 6 % contributory pension scheme matched by Serco.
• Training & development: 5½‑week induction, ongoing learning, internal courses, mentoring and a strong focus on internal progression.
• Health and wellbeing: Employee Assistance Programme (EAP), support from mental‑health charity MIND, Simply Health cash and dental plans, wellbeing resources, discounts at Serco‑run gyms.
• Discounts across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans and more.

Eligibility Checks

The role is subject to Ministry of Justice Enhanced Level 2 checks, DBS clearance, satisfactory employment references, occupational health checks, and random alcohol and drug testing. The role is exempt from the Rehabilitation of Offenders Act 1974. No Skilled Worker visa sponsorship.

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