Senior Claims Technician

Pro Insurance currently has an exciting new opportunity for a Senior Claims Technician to join our Casualty Claims Team.

Pro operates a hybrid working model and the majority of this role will be working from home with regular travel to one of our local ELPL hub in Glasgow, Liverpool or Horsham on a weekly basis and other locations when required.

Purpose of Role

Reporting to the Claims Manager, the Senior Claims Technician (Casualty Claims) will manage a reduced caseload (circa 75% target allocation) of technically complex and/or high-value live market Employers Liability (“EL”) and Public Liability (PL”) personal injury and non-latent claims of a “short‑tail” nature.

Responsibilities

• Managing all diaries and post within the agreed SLAs
• Liaising with solicitors and brokers
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• The post holder will act as a referral point to internal colleagues providing technical guidance and advice in line with licence
• Provide technical advice and guidance to external clients
• Proactively support the team in their achievements and overall business objectives
• Enhance the ability of the team to perform through contribution to structured training plans, undertaking QA/QC and providing regular coaching and feedback to the team
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances.

Skills and experience

• Strong technical background relating to EL/PL personal injury, non-latent and short tail disease claims.
• Experience of other claim types a distinct advantage.
• Good Policy interpretation skills.
• Ability to work towards Service Level Agreements.
• Effective communication and key stakeholder relationship management skills.
• Knowledge of claims handling Pre-Action Protocols, court procedures, quality assurance, fraud and impacting legislation in respect of own business unit or discipline at a level which enables the provision of strategic decision making and direction.
• Strong relationship building skills and a professional and approachable manner.

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