Night Guest Service Supervisor – Part-time

Night Guest Service Supervisor – Part‑time (HOT0CK1J)

Location: Hilton Northampton Hotel, 100 Watering Lane, Collingtree Northampton NN4 0XW

Compensation & Benefits

• Hourly Rate: £13.31
• Uniform Provided and Laundered
• Free Meals while on duty
• Career Growth Opportunities
• Personal Development Programmes
• Corporate Responsibility Programme
• Team Member Travel Programme – discounted hotel nights and 50% off food & beverages
• High street discounts via Perks at Work
• 28 days holiday including bank holidays (increases yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• £5 taxi fare discount between 11pm and 6am
• Guest Experience Day after probation
• Free Gym membership
• Modern inclusive team member areas
• Part‑time, 24 hours per week

Key Responsibilities

• Oversee the Guest Service/Front Office operation to maintain high standards.
• Evaluate guest satisfaction levels and monitor trends for continuous improvement.
• Recognise regular and VIP guests and promote the hotel’s loyalty scheme.
• Maximise room occupancy at best rates using upselling techniques.
• Set department objectives, schedules, budgets, policies and procedures.
• Monitor appearance, standards and performance of the Front Office team, emphasizing training and teamwork.
• Ensure team members have current knowledge of products, services, pricing and policies.
• Maintain good communication with all hotel departments.
• Monitor staffing levels to meet business demands.
• Conduct monthly communication meetings and produce minutes.
• Manage staff performance issues in compliance with policies.
• Recruit, manage, train and develop the Guest Service team.
• Comply with security, fire regulations and health & safety legislation.
• Adhere to policies and procedures when using front‑of‑house equipment and PMS.
• Assist other departments as necessary.

Qualifications & Experience

• Previous supervisory experience in a Front Office role within hotel, leisure or retail.
• High level of IT proficiency.
• Commercial awareness and sales capability.
• Experience managing people and developing staff.
• Experience managing a department and P&L account.
• Excellent leadership, interpersonal and communication skills.
• Accountable, resilient and a commitment to high customer service.
• Ability to work under pressure and respond to varied situations.
• Ability to work independently and as part of a team.

Preferred Capabilities

• Familiarity with Property Management Systems.
• Degree or diploma in Hotel Management or equivalent.

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