Client Care Team Leader

Job Title: Receptionist / Client Care Lead

Location: Riversmeet Vets

Hours: Full Time, 40 hours per week (4 x 9.5 hours per week, plus 1 Saturday per month)

What you’ll be doing

• Leading the reception team to deliver outstanding client care at every touchpoint
• Acting as a visible presence on reception, building strong, empathetic client relationships
• Managing complaints and feedback professionally and implementing service improvements
• Maintaining exceptional front‑of‑house standards and team presentation
• Preparing and managing rotas, including holiday and absence cover
• Supporting recruitment, inductions, training and performance reviews
• Updating protocols and ensuring compliance with Health & Safety procedures

What we’re looking for

• Essential: Experience leading and motivating a team
• Background in a client care environment
• Excellent communication and organisational skills
• Ability to multitask, prioritise and work under pressure
• Professional, approachable and empathetic manner
• GCSEs (or equivalent) in Maths and English
• Desirable: Previous Lead/Head Receptionist experience
• Experience handling complaints and payment queries
• BVRA Gold Award

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E‑car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual flu jab
  • Cycle to work scheme

Salary: £26,994.25 per annum.

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