Outpatients Front of House Clerk
A vacancy at East and North Hertfordshire Teaching NHS Trust.
We are recruiting for an Outpatients Front of House Clerk who shares our vision to provide consistently outstanding care and exemplary service. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services.
You will provide a professional and welcoming front‑of‑house service for the Outpatients Department, acting as the first point of contact for patients and visitors, checking patients in, booking follow‑up appointments, and ensuring accurate financial reconciliation and cashing‑up of clinics.
Responsibilities
- Deliver an efficient front‑facing reception and administrative service, acting as first point of contact for outpatient visitors.
- Provide a courteous and efficient reception service to all patients, relatives and visitors.
- Ensure administrative cover during clinic times, communicating with supervisor if there are any problems.
- Check in patients on arrival and confirm or update personal details accurately in the Patient Administration System (PAS).
- Provide information on clinic locations, waiting times and general outpatient services.
- Ensure smooth patient flow through the department by working closely with clinical teams to manage waiting areas.
- Support the smooth running of clinics by working proactively with nursing and medical staff to manage patient flow and reduce delays.
- Perform accurate financial reconciliation and cashing‑up of clinics.
About the Trust
East and North Hertfordshire Teaching NHS Trust offers a range of general and specialist services. Our staff, numbering around 6,000, ensure patients receive high‑quality, compassionate care. We serve the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We are committed to a positive work‑life balance for our employees, supporting flexible working patterns where possible and balancing requests with service needs. We continue to transform and aim to become an outstanding, patient‑led Trust.
This advert closes on Wednesday 10 Jun 2026.
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