Spa Reception Supervisor

About The Role

An exciting opportunity for a Spa Reception Supervisor has become available for our Kohler Waters Spa at the Old Course Hotel. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It is the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.

Responsibilities

• The first point of contact for all guests whether in person, by phone or by email
• Providing excellent customer service to all members and guests from the moment they walk through the door
• To implement, in conjunction with Spa Operations Manager, training plans & procedures to complete on-the-job training to all team members
• Monitoring shift handovers and ensuring that these are handled in a professional and beneficial manner to all team members
• Managing absence of team members, ensuring swift follow-up and involvement of appropriate managers if necessary
• Scheduling all appointments via telephone and email
• Corresponding with Sales and Reservations Teams
• Sharing information and knowledge of all treatments, facilities and products within the Spa
• Providing an orientation for all guests visiting our Spa

Qualifications

• Previous experience in a similar role
• Good time management including treatment times; excellent attendance
• Excellent interpersonal skills and feel at ease with people from all walks of life
• Enthusiasm
• Committed to providing a first-class welcome, and ensuring guests leave satisfied
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends
• Computer literate
• Be able to work as part of a team
• Be an excellent communicator but also a good listener
• Be tactful and aware of the need for confidentiality
• Have a smart appearance and good personal hygiene

Hours

Permanent Full Time, 40hrs

Salary

£30,361.60 per annum

Benefits

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family
• Wellness, Your Way – Enjoy free access to our onsite Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app
• Get Rewarded: Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme
• 24-7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.

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