Support Services Specialist (UK/Hybrid Remote) – French Speaking

Support Services Specialist (UK/Hybrid Remote) – French Speaking page is loaded## Support Services Specialist (UK/Hybrid Remote) – French Speakinglocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R0153# **POSITION SUMMARY**We are looking for a customer-focused Support Services Specialist to join our team. This role is responsible for providing high-quality post-sales client support and driving a positive client experience. We handle client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.# **WHAT YOU’LL DO*** Function as a subject matter expert in our system’s functionality and how customers use our software.* Troubleshoot issues within the software to accurately identify root-cause through research, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.* Triage in-bound phone and e-mail support related issues.* Manage Support Cases in the Customer Relationship Manager (CRM)* Clearly communicate updates on case or resolution directly with customers in writing or via phone.* Effectively prioritize and escalate tickets to Senior Support Services Specialists and above with detail and supporting documentation, ensuring that service level agreements are met.* Collaborate with other upper levels of support and other TSA1 team members and on resolutions as necessary.* Maintain Departmental Standards for Quality and Satisfaction Metrics* Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.# **WHAT YOU’LL NEED*** Fluency in French is required – this role involves specific technical vocabulary in French* Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.* High attention to detail and accuracy* Customer service orientation and problem-solving mindset* Ability to work both independently and as part of a team* Strong organizational and time-management abilities* Ability to learn and work with CRM, ticketing, or case management systems* Familiarity with service request or ticketing systems is an advantage()(blob:https://veritone.wd1.myworkdayjobs.com/d75c1836-b15e-4a76-9ecb-227d0bca3c86)0:00 / 1:10### Stay in the Loop#J-18808-Ljbffr…