Guest Services & Reservations Specialist

Our heart beats turquoise.

Job Description

• Looking after our guests, including check‑in and check‑out
• Reviewing and processing bookings, overbookings and options
• Maintaining Sihot and our electronic booking systems
• Producing and verifying invoices, including managing payments
• Cash transactions and cashing up
• Administrative and organisational tasks (e.g. managing no‑shows, answering emails)

Qualifications

• Completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
• Excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
• Open and communicative with a solid command of written and spoken English
• Team player willing to assist across departments – we achieve our results together

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