We areseeking a compassionate and experienced Family Support Worker to join ourPatient and Family Support Team at Oakhaven Hospice, contributing to a safe and supportive environment that prioritises the wellbeing and safeguarding ofpatients and families at every stage of their journey.
Main duties of the job
About therole
This is a highly rewarding opportunity to support patients and families through some of the most important and challenging times in their lives.
As a Family Support Worker,you will:Provide compassionate emotional, psychological, and practical support topatients, families and carersWork as part of a multidisciplinary team delivering holistic, person-centredpalliative careSupport children, young people and families, including pre- andpost-bereavement careManage your own caseload, helping individuals SAFELY navigate complexpersonal and social challengesAdvocate for patients and families, offering guidance on areas such ashousing, benefits and support servicesHelp facilitate therapeutic and bereavement groupsBuild strong relationships with colleagues and external agencies to ensurejoined-up care
Every day is different, but each day offersthe chance to make a meaningful difference.
About us
About us
Oakhaven Hospice supports people across theNew Forest living with life-limiting illness, offering specialist care bothwithin the hospice and in the community.
We are proud of our culture and values Compassion,Accountability, Respect and Empathy which shape everything we do. We arecommitted to creating an inclusive workplace where everyone feels valued,supported and able to be themselves.
Job responsibilities
As part of the MDT work to ensure optimal safe and effective care and comfort.
Working in collaboration with MDT, provide operational support and focus on the psycho-social needs of patients and their families.
To provide psychological and practical support as necessary to patients, family members, including children and young people and carers under hospice care.
To provide pre-bereavement and bereavement support to the families, children and young people and carers of those who have died under Oakhavens care.
Managing a clinical caseload of individuals, families and carers, address complex needs and assist patients and carers in the achievement of agreed goals.
Person Specification
Experience
- Experience of sustaining the compassionate support of clients
- Experience of working with adolescents and children
- Experience of working with those in distress
- Working as part of a wider multi-disciplinary team
- Previous work in a health and social care environment
- Experience of delivering training.
- Experience mentoring and training of students or /volunteers
- Working with groups
Qualifications
- Diploma in Health or Social Care or equivalent
- Degree in Health or Social Care
- Registered Social Worker
- Bereavement support training
Skills
- Excellent interpersonal skills, including the ability to provide non-judgemental and empathic emotional support to patients and families whilst maintaining safe and appropriate boundaries
- Excellent communication skills including listening and negotiating communication of ideas and provision of advice to other HCPs.
- Ability to work alone and as part of the team. To develop respectful, effective and supportive relationships with colleagues, including those of other disciplines.
- Ability to organise and manage time effectively, prioritising workloads and the needs of patients.
- Evidence of sound clinical decision making, independently and as part of a team (e.g. MDT). Recognising risk and working within safeguarding principles and frameworks.
- Ability to quickly build a rapport and establish professional relationships with others, based on trust and understanding
- Providing time limited therapy using a range of therapeutic approaches
Knowledge
- An understanding of the impact of illness and loss.
- Planning and / or co-facilitating events such as bereavement groups, patient and family occasions, and other initiatives.
- Ability to use and work IT systems (e.g. standard Microsoft Office & Outlook) and experience of working with counselling and /or health & Social Care databases. Timely and accurate record-keeping.
- Understanding of patient confidentiality and GDPR principles
- Knowledge of palliative care or a relevant specialist field.
- An understanding of family dynamics and the potential effects of bereavement on different members of the family
- Experience of providing bereavement support or crisis support work
- Working knowledge of the benefits system
- Understanding of clinical governance, service evaluation and audit
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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