F&B Team Member

Food and Beverage Team Member – Mornings Only & Evenings Only

Position Overview: Serves guests by preparing the dining area, providing waiter service, taking orders, and clearing tables in the F&B point of sale, consistent with the restaurant, meeting room, breakfast, bar or patio concept. Provides a high standard of service in welcoming guests and during waiter service.

Main Responsibilities

• Order taking, maximizing sales opportunities through product knowledge and suggestive selling; verifying order accuracy by repeating to guests.
• Enter orders into the POS and deliver them promptly to kitchen.
• Collect cooked meals, maintain temperature and appearance, announce items to guests.
• Keep tables and service areas clean and tidy per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for designated section and station.
• In room service, promptly answer call, maximize sales opportunities and handle trays/trolleys per protocol.
• Follow supervisor and hotel management requests and instructions.

Health & Safety

• Actively participate in safe work practices and use equipment safely.
• Understand departmental fire, evacuation and emergency procedures.
• Record accidents/incidents and support injured employee rehabilitation.
• Report health or safety hazards to supervisor.
• Wear protective clothing and equipment.
• Participate in Accor environmental initiatives.
• Report broken or damaged equipment to supervisor.

Customer Service

• Provide efficient, friendly and professional service to all guests.
• Address guest problems and concerns positively; call Manager on Duty if difficulties arise.
• Actively promote hotel facilities and services.

General Duties

• Follow training standards, departmental procedures and shift schedule.
• Suggest service or procedural improvements.
• Attend training sessions and meetings to improve skills.
• Adhere to the Accor Employee Handbook.
• Maintain confidentiality of hotel and guest information.

Qualifications

• Passion for food and/or drinks.
• Friendly, relaxing and personalised welcome experience.
• Build customer loyalty through high service standards.
• Experience in F&B and customer service essential.
• Ability to take food and drink orders and promote F&B offerings.
• Effective guest relationship management.

Benefits & Compensation

• Salary: £12.81 per hour plus service charge.
• Exclusive benefits specific to the sector and professional recognition.
• Car parking is not available; alternate arrangements needed.

Additional Information

Positions are available for mornings only or evenings only – indicate your preferred shift during application.

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