Urgent Care Assistant – Part‑time, fixed‑term (6 months)
HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, reception, and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part‑time, fixed‑term contract until January 2027. Shift patterns are varied, inclusive of weekday evenings, weekend work and some overnight sessions.
About the role
As an Urgent Care Assistant you will perform a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. Our 24/7, 365‑day a year service operates on a rolling 4‑week rota pattern to be agreed following a successful interview, providing care to our service users. The role involves non‑clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
Key Duties
Driving
- Drive clinicians to patients’ homes safely and legally, adhering to current driving regulations.
- Perform basic vehicle checks at the beginning and end of shifts to ensure roadworthiness, fuelled status and full equipment.
- Accurately record all medications and consumables used while on shift.
Base
- Be the first point of contact for the patient or carer/relative in our designated treatment centres.
- Support clinicians during the shift.
- Communicate with patients in person and via telephone (comfort & welfare checks).
- Ensure the treatment centre is kept clean and tidy.
Medication and Stock Management
- Use a variety of computer systems to accurately maintain stock levels of medication and consumables.
- Replenish car stock at the end of your shift.
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables.
Full Training will be provided
The role is varied in nature. The successful candidate will be expected to undertake duties ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Candidates will be required to undertake a driver’s medical if successful at interview.
About you
We are looking for someone who is well organised, hardworking and personable, to join an established team of close‑knit, hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Requirement: A full UK driving licence (with no more than 6 registered penalty points) is essential, and a good level of driving experience is required.
Benefits
- A competitive rate of pay with evening and weekend enhancements of up to £17.15 per hour (dependent on shift times).
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
- Company pension scheme.
- Simply Health cash plan membership.
- Life assurance.
- Free staff parking.
Closing Date
Friday 29 May 2026 (5 pm)
Working base
Swindon (Moredon Medical Centre)
Additional Information
Successful applicants will need an Enhanced DBS, which will be applied for by us upon confirmation of appointment.
We reserve the right to close this job if we receive a sufficient number of applications.
We are unable to offer a sponsor licence to candidates who require sponsorship from their employer.
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting Recruitment-team@healthhero.com.
Safeguarding
See here for information relating to our commitment to safeguarding as a provider of healthcare.
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