Network Coordination Assistant WCC623738

Details

Salary range: £34,359 – £38,637 per annum. Salary negotiable depending upon experience.

Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP

Hours per week: 36

Contract type: Permanent

Closing date: 9 June 2026

About the Role

As a Network Co-ordination Assistant in our high‑profile Strategic Transport & Connectivity Department you can make your own powerful contribution to Westminster’s success. You’ll support the successful co‑ordination and delivery of a number of interconnected services, including processing Highways Licensing applications, raising invoices for rechargeable job orders, and invoicing utility companies for the permits they require.

Responsibilities

• Processing Highways Licensing applications.
• Raising invoices for rechargeable job orders and invoicing utility companies for permits.
• Dealing with customer and stakeholder queries and complaints via email or telephone.
• Co‑ordinating the statutory advertising of Traffic Orders.
• Supporting the development and review of Highways processes, systems and procedures.
• Supporting the accident claims process, ensuring monies due are invoiced, received and reconciled, and monitoring and assisting with debt recovery.
• Providing considered advice to internal and external colleagues, partners and customers.
• Ensuring compliance with regulations, including Equality and Diversity, Health and Safety, Human Rights Act, Freedom of Information Act, Data Protection Act and the City Council’s procurement code.

Qualifications & Skills

• Well‑developed experience of customer and stakeholder engagement and support.
• Ability to use database systems effectively.
• Excellent communication and interpersonal skills for dealing with a wide range of queries, complaints and investigations.
• Excellent literacy and numeracy skills.
• Strong planning, organising and prioritising capabilities, producing high‑quality work.
• Natural problem‑solving abilities, identifying and resolving issues quickly and under tight deadlines, with good attention to detail.
• Knowledge of income and debt recovery (desirable).
• Experience in highways, licensing, construction industry or compliance and regulatory sectors (bonus).

Benefits

• Flexible working patterns and Agile working.
• Disability Confident Employer – guaranteed interview for candidates who meet the essential criteria.
• Support for Care Leavers – candidates seeking their first job who meet essential criteria will be automatically invited to interview.

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