About You
Essential Knowledge & Experience
Job Requisition Number 8260
Work Type: Casual
Job Function: Leisure and Hospitality
Salary Range: £13.45 / Hour
Location: Llys y Fran Pembrokeshire (SA63 4RR)
Primary contact: Dylan Fletcher, dylan.fletcher@dwrcymru.com (Job ID 8260)
Who we are
Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe, reliable water and safely treats waste water before returning it to our rivers and seas. Llys y Fran is our largest reservoir in Pembrokeshire, located in the foothills of the Preseli Mountains. The site was refurbished with a new visitor centre, café, retail area and activity centre offering land‑based and water‑based activities.
What you’ll be responsible for
- Deliver excellent customer service by welcoming visitors, assisting throughout their visit and projecting a positive image of Welsh Water at all times.
- Support the delivery of high‑quality land and water‑based activities, including team‑building programmes, in line with NGB and Welsh Water requirements.
- Manage activity equipment hire, including customer check‑in, handling bookings and enquiries, taking payments and delivering effective safety briefings.
- Work proactively as part of a team to set up, operate and pack away site facilities, supporting customers using equipment on site.
- Ensure the safety of all site users by enforcing site rules, maintaining water safety standards and following procedures for incident reporting.
- Maintain activity equipment to a high standard, ensuring cleanliness, security, repair and continuous availability throughout the season.
- Support reservoir safety, biosecurity and general site upkeep in collaboration with the Ranger team, including litter picking, cleaning and basic maintenance.
- Collaborate with third‑party organisations, including wildlife charities, volunteer groups and partner organisations.
- Support conservation, education, public access and recreational activities, events and open days.
- Provide flexible support to other departments (e.g. café or Ranger team) and undertake other duties as required to meet business needs.
Who you’ll work with
Internal
- Activity Manager
- Deputy Activity Manager
- Senior Activity Instructor
- Activity Instructor
- Receptionist
- Visitor Attraction Staff
External
- Members of the public
- School, youth and community groups
- Local landowners and farmers
About You
- Water safety knowledge
- Experience of working with the general public
- Excellent communication and interpersonal skills
- Enthusiastic about putting our customers first every day
- Ability to work on own initiative
- IT literate – we use a variety of computer systems which we will teach you
- Always honest and professional
Preferred qualifications
- Appropriate National Governing Body (NGB) Certification in a designated water sports discipline (e.g. RYA Start Windsurfing / Sailing)
- Current Recognised First Aid Certificate / British Canoe Union (BCU) Qualification
- Experience delivering water or land‑based activities
- Lifeguard Qualification
Good to know
7 new seasonal casual vacancies to start ASAP! Contact Dylan Fletcher (dylan.fletcher@dwrcymru.com) and use Job ID 8260 in your email subject. The role may close sooner if needed and the original closing date can be extended depending on interest.
Benefits
- Annual pay review
- Staff discounts at our visitor attractions
- Full training and uniform provided
- Beautiful working location
- Flexible working hours
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