Counter Manager – Croydon

Overview

We are seeking a Part‑time 22.5‑hour Counter Manager to work at our Boots store in Croydon. As a solo counter manager, you will be instrumental in achieving sales targets and creating exceptional customer experiences. You will manage daily operations, sales, inventory, and communications with area and department managers. While prior team‑management experience is not required, you will handle management aspects of the role.

Responsibilities

• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Target‑Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Business Growth: Develop innovative in‑store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, self‑motivated, self‑sufficient, and sales‑driven.
• Passion for make‑up and retail with a focus on achieving sales targets and problem solving.
• Result‑oriented, who likes a challenge and exceeding sales expectations with resilience.
• Desire to provide a unique customer experience that drives customer loyalty and repeat business.
• Flexible availability including weekends, late nights, bank holidays and holiday periods.
• Minimum 6 months retail experience with a passion for sales success.

Benefits

• Product Discount.
• Staff Sale.
• New Launch Gratis.
• Annual Leave.
• Full Training provided.
• Refer a friend scheme.
• Competitive Commission Scheme.

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