Restaurant/Patients Service Supervisor

Restaurant/Patients Service Supervisor

Milton Keynes University Hospital NHS Foundation Trust invites applications for the role of Restaurant/Patients Service Supervisor (Band 3) with a salary range of £25,760 to £27,476 per annum, pro‑rata, and a working pattern of 22.5 hours per week, predominantly Monday to Friday (08:00‑18:00). The closing date for applications is 03 June 2026. This role does not offer sponsorship.

Food is Medicine – an exciting opportunity in the hospital’s Catering Department. The successful candidate will lead a team that delivers efficient, friendly service to staff, patients and visitors in the staff restaurant, as well as oversee the new patient trolley service on the wards.

Main Duties of the Job

• Manage allocation of staff to areas/wards of responsibility by forward and daily planning of available staff.
• Complete worked hours tracking or rota documentation to accurately reflect staff allocation.
• Work with staff on wards to ensure that patients receive adequate nutrition.
• Organise and chair team meetings with catering staff at regular intervals.
• Respond to complaints from customers, ward staff and patients in the first instance, investigate and make recommendations to changes in practice to avoid recurrence.
• Ensure new staff are correctly inducted and trained. Arrange and ensure refresher training for all staff.
• Ensure staff follow procedures/work instructions appropriate to the area of work, ensuring that all schedules meet guidelines as stated in Assured Safe Catering and are compliant with food hygiene law.
• Complete all documentation relating to food consumption sheets, stock movement activities and monthly stock‑take.
• Supervise and monitor food service and catering staff in the restaurant at assigned service times.
• General administration and documentation relating to the department’s functions, for example sickness absence, annual leave, training and quality control.
• Monitor standards of cleaning and food safety, e.g. temperature control, wastage and undertake corrective action.
• Undertake preliminary disciplinary procedures up to formal verbal warning and complete relevant documentation for personnel files.
• Ensure that all staff adhere to Trust and Departmental policies and procedures, for example dress code, uniform policy and sickness absence reporting.
• Monitor the delivery service and report any discrepancies in time or adverse handling of equipment.
• Comply with HACCP (Hazard Analysis) policy and adapt to any new regulations at all times.
• Work on the food ordering system to order required food items to support restaurant meals across all menu cycles.
• Communicate with all service users, patients, visitors, and MKUH team members at all levels. Conduct team briefs and one‑to‑one discussions regularly. Liaise and communicate with external suppliers through our business partners.

Qualifications and Knowledge

• Food Hygiene Level 3 (to be achieved within the first six months of appointment).
• Certificate in supervisory management or first‑line management.

Experience

• Experience of team building, motivation and managing staff of all abilities within a team setting.
• Relevant experience working within a catering environment.
• Working knowledge of stock control within catering.
• Customer service experience.
• Able to keep accurate written records.
• Experience of running a number of food and food‑service audits on the wards at assigned mealtimes.
• Experience of monitoring catering staff while on wards or in the workplace.
• Able to maintain professional relationships with ward staff, visitors and patients in the hospital.
• Smart appearance and standards of presentation.
• Relevant experience within the NHS, public sector or similar organisation.
• Good understanding of food ordering and receiving food items.
• Experience of working with IDDSI code for Speech and Language (IDDSI).

Skills

• Work on own initiative, plan, organise and manage own workload and that of others, prioritising duties at short notice.
• Excellent communication skills at all levels.
• Demonstrate tact and diplomacy, with assertiveness where required to resolve managerial situations such as sickness absence or conduct.
• Physically fit and able to stand most of the day.

Personal and People Development

• Effective communication.
• Smart personal appearance.
• Good personal hygiene.
• Commitment to personal and people development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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