Infrastructure Technician

Join our IT Infrastructure Team at North Tyneside Council!

Are you passionate about technology and helping others? North Tyneside Council is looking for dedicated individuals to join our IT Infrastructure team. As a member of our team, you will play a crucial role in providing top‑notch technical support.

What We Offer

• Competitive salary and pension scheme
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• The chance to make a real difference in the lives of our residents

Key Responsibilities

• Act as the first point of contact for incidents and service requests escalated from the Help Desk, assessing, prioritising and progressing tickets in line with agreed processes.
• Provide 2nd line infrastructure support for routine and well‑defined issues, escalating complex or high‑risk incidents to senior technicians or engineers.
• Assist with the day‑to‑day support and operation of infrastructure services, including Microsoft 365 and Azure.
• Collaborate with other departments to ensure seamless IT operations.

Requirements

• Strong communication and interpersonal skills.
• Proficiency in IT systems and software.
• Problem‑solving abilities and a proactive attitude.
• Previous experience in an IT support role.

If you are ready to take on a rewarding challenge and be part of a dynamic team, we want to hear from you!

Required reasonable adjustments: If you need a reasonable adjustment, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to discrimination.

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