Family Support Worker – Walsall

Family Support Worker

Family Support Workers provide assessment, safeguarding, guidance and support to families to promote safety, growth and independence.

Responsibilities

• Conduct assessments to help families develop and maintain a safe and nurturing environment.
• Safeguard children and parents through continuous assessment and planning.
• Build trusting relationships with families, offering ongoing guidance and encouragement.
• Support parents to reach their full potential, enabling them to provide care that meets a “good enough” standard.
• Deliver daily support, offer crisis management, and assist in the development of parenting skills.
• Mentor and advise parents to help them build long‑term stability and resilience.
• Monitor and observe parent‑child interactions, contributing to healthy attachment and child development.
• Engage in activities that strengthen family bonds and promote positive behaviour.
• Maintain clear, comprehensive written records of observations, family goals and documentation.
• Advocate for families by working with community resources and professional services.
• Operate effectively in a fast‑paced, dynamic environment with a high level of emotional awareness.
• Handle challenges with resilience, adaptability, and a child‑focused approach.

Qualifications

• Level 3 Children & Young People’s Workforce Diploma is desirable but not essential – full training provided.
• Experience working with families in a residential or supported environment.
• A genuine desire to help and support others, with a commitment to a career in supporting families.
• Strong communication skills, both verbal and written, with good literacy skills.
• Patient and empathetic towards the complex issues and challenges families may face.
• Prioritises the safety and well‑being of children.
• Nurturing and supportive, with effective mentoring skills.
• Experienced in safeguarding and creating a safe, stable environment.
• Self‑motivated, able to work well under pressure, and adaptable to changing circumstances.
• Able to apply transferable skills from relevant life or professional experience.
• Strong interpersonal skills and the ability to build positive relationships with children, parents and professionals.
• Always acts in a professional manner and stays calm under pressure.

Benefits

• Competitive salary with structured pay grades reflecting experience and qualifications.
• Clear career progression pathways: Support Worker → Senior Support Worker → Team Leader → Deputy Manager → Registered Manager → Service Manager.
• Full induction and ongoing service‑specific training.
• Funding for training and qualifications through our nationally accredited training centre.
• Employee wellbeing program and health benefits.
• Supportive management, supervision, and professional development.

Application Notes

All candidates must have the right to work in the UK. Enhanced background checks via the Disclosure & Barring Service are required.

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