Retail Maintenance Technician – Multi-Discipline Pro

Job Function

To provide a proactive and multi-discipline maintenance service to stores whilst complying with company policy & procedure.

Principle Accountabilities

• Ensure all necessary paperwork is completed accurately and to the laid-down procedures.
• Assess the requirements of the job and carry out repairs as and where necessary.
• Prioritise maintenance and repair work to achieve agreed timescales and response times.
• Order spares as per the required procedure.
• Identify non-repairable issues and promptly advise the Regional Supervisor of findings, with recommendations regarding suitable alternatives.
• Advise the store manager of any repair and maintenance issues that are likely to affect the running of the store.
• Carry out minor alterations and installations in accordance with current specifications.
• Complete general repairs and maintenance to Co-op store sites as designated by the Contract Manager, e.g. repairs to the building fabric, shelving or point-of-sale signage.
• Ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times.
• Maintain accurate time sheets and mileage logs as required.
• Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments.
• Comply with the company Health & Safety Policy at all times.
• Work with company and Co-op colleagues to ensure laid‑down standards of quality are maintained at all times.
• Ensure company vehicle is kept clean, well maintained and serviced as required.
• Comply with any other reasonable request or instruction from the Regional Supervisor/FM Contracts Manager.

Key Performance Indicators

• Quality of repairs and maintenance
• Speed and efficiency of work
• Response to service call requests within reasonable response time
• Compliance with Health and Safety policy
• Customer/colleague relationships and feedback.

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