Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site St Richards hospital Town Chichester Salary £25,272 Per annum, pro rata Salary period Yearly Closing 02/06/2026 23:59
Job overview
Switchboard operates a 24 hour a day service across 365 days of the year.
Answering all incoming and internal calls to the Trust in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently. The weekly call volumes are anywhere between 10,000 – 13,000 calls as well as connecting internal teams together.
We are the first point of contact for worried patients, concerned family members, the public and professional services and partnership organisations who contact the Trust as well as all internal users.
Note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered.
If you do not meet the sponsorship requirements and are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Main duties of the job
You will be responsible for handling calls in a professional manner, responding effectively to emergency calls, alarms and incident procedures. Effectively making decisions in a calm and efficient manner.
You will require an excellent telephone manner and proven customer service skills as well as a GCSE grade C or above in English. A good level of keyboard skills is required and previous switchboard/IT knowledge is preferred as the switchboard is PC based although specific training will be provided.
The position is contracted at 24 hours a week and you must be available to work a set rota pattern, on a 9 week rolling pattern which will be a combination of all shift timings stated below – days, lates, nights, weekends and bank holidays.
Day shifts will be between the hours of 08:00 – 17:30 (shifts will vary from 4 hours – 8.5 hours). Late shift is 15:00 – 22:00. Night shift is 22:00 – 08:00. Night shifts, late shifts from 17:30 and weekends are lone working once trained. You will receive enhanced pay from 20:00 – 08:00 Monday – Friday and also at weekends.
Training can take a few months working day shifts only.
Detailed responsibilities
To answer all incoming and internal calls to the Trust in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently.
To carry out all processes and procedures which involve the Switchboard Services, including (where applicable), but not limited to operating Emergency Procedures, including Cardiac Arrest, Fire and Major Incident Plan.
The proper and effective response is made to alarms monitored within Switchboard Services, including medical alarms, boiler alarms and security alarms.
Manage, where applicable the maintenance and or replacement of all equipment and keys quickly and effectively, according to the procedure.
Report all telephone, bleep, pager and call logging system faults appropriately, testing lines and equipment and notifying the appropriate Team/Provider.
Report any and all defects to any system or infrastructure within Switchboard Services to the relevant department/stakeholder using the appropriate instructions/procedures.
The completion of all log books and other formal recording documentation held within Switchboard Services is maintained accurately and effectively at all times.
Issue bleeps and pagers according to the current procedure and update the directory of holders. Testing and identifying maintenance requirements of equipment and issuing replacement batteries, as required.
Carry out implementation of any change in administrative requirements to improve the operational efficiency of the Switchboard Services professionally, without impacting the service, the staff or the general public.
To carry out any other duties that may be required of the post in order for the Switchboard Services to be carried out properly and effectively.
Person specification
Knowledge
- IT knowledge to operate PC based software systems
- Clerical experience
Interview
- GCSE grade C or above – English
- Knowledge/Training/Experience
- Communications
Equality, Diversity, and Inclusion
- Evidence of having championed diversity in previous roles (as appropriate to role).
- Evidence of having undertaken own development to improve understanding of equalities issues
Flexible Working
If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks
As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa
Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigration eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
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