Location: Seaham Hall, County DurhamSalary: Up to £12.21 per hour (to be discussed at interview) + share of service charge (approx. £2,000 per year for full-time team members)Hours: Approximately 30–40 hours per week, including weekends and bank holidaysReporting to: Restaurant Manager, General ManagerWorking with: Kitchen & Food and Beverage teams
As one of the North East’s prestigious 5-Red-Star hotels, Seaham Hall is seeking friendly, reliable and motivated Food & Beverage Assistants to join our team in The Dining Room . We have both part-time and full-time opportunities available.
If you are passionate about hospitality, enjoy working in a fast-paced environment and take pride in delivering exceptional customer service with a warm and professional approach, we would love to hear from you.
The Ideal Candidate
- Previous experience in a similar role is desirable, although full training will be provided
- Excellent communication and customer service skills
- Strong attention to detail, with a commitment to consistently delivering 5-star service
- Knowledge of Simphony/Oracle systems is an advantage
- Ability to interact confidently and professionally with guests, colleagues and management
- A team player who can also work independently
- Due to location and shift patterns, own transport is essential
Key Responsibilities
- Deliver attentive, friendly service throughout the guest dining experience, responding to special requests
- Maintain cleanliness and organisation of work areas
- Confidently upsell menu items including starters, desserts and beverages
- Present yourself professionally at all times, well-groomed and in full uniform
- Attend training sessions and develop strong menu knowledge to offer informed recommendations
- Comprehensive in-house training as part of your induction
- Clear progression opportunities for the right candidate
Benefits & Awards
- Gold Winner at the North East England Tourism Awards (five consecutive years)
- Small Hotel of the Year – Visit England Awards 2022
- North of England Hotel of the Year – Sunday Times 2023
- Share of service charge on a monthly basis
- Reward and recognition schemes, including Stream
- Participation in charity events and fundraising initiatives
- Sustainable Team Scheme, prioritising people and planet
- Up to 20% team discount on gift vouchers and spa experiences
- Workplace pension scheme (subject to eligibility)
- Uniform provided
- Free onsite parking
If you’re ready to be part of an exceptional hospitality team and deliver outstanding guest experiences, apply today — we’d love to hear from you!
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