Job Coach (East Wales) Cardiff, Cardiff, CF11 8TT

Job Coach

Salary banding: £25,200 to £26,780

Location: East Wales

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am – 16:30pm

Responsibilities

• Provide personalised, end‑to‑end support to participants on the Jobs Guarantee Programme, guiding individuals from referral through to sustained employment.
• Support participants across all stages of the Jobs Guarantee delivery model and provide clear information about the programme and expectations.
• Make initial contact with referred participants and conduct warm handovers within required timescales.
• Conduct participant induction sessions and complete vocational profiling.
• Complete initial assessments to identify employability barriers, strengths and aspirations.
• Develop and agree a personalised Employment Action Plan (EAP).
• Deliver tailored coaching sessions addressing individual participant needs.
• Provide support in areas such as confidence building, job search techniques, CV development, interview preparation, workplace behaviours and expectations, financial awareness and travel planning.
• Coordinate interview arrangements and gather feedback from employers.
• Maintain regular contact with participants during the early stages of employment.
• Support participants in resolving workplace challenges and maintaining employment.
• Capture feedback and identify progression opportunities where appropriate.
• Ensure sustained employment outcomes are achieved and recorded.

Qualifications

• Experience supporting unemployed individuals or disadvantaged groups.
• Experience working in a target-driven environment.
• Experience delivering coaching, mentoring, or employability support.
• Full driving licence with use of own vehicle.
• Strong coaching and motivational skills.
• Knowledge of barriers to employment.
• Excellent interpersonal and communication skills.
• Ability to manage a caseload of participants.

Benefits

• 30 days of annual leave (rising with length of service)
• Health care scheme
• 35-hour working week
• Discounts for retail and gym membership
• Profit-sharing scheme
• Life insurance
• Employee of the month awards
• Length of service recognition
• and much more

Itec operates as an equal opportunity employer; we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

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