Lead Store Keyholder (20h/wk) – Tools & Customer Champion

Job Overview

Senior Store Assistant (keyholder) in Oswestry, 20 hours per week.

Store hours: 7 AM – 8 PM. Applicants must live locally, be able to commute easily, and handle early starts and late finishes.

Responsibilities

• Assist customers in finding tools and accessories, delivering outstanding customer service.
• Handle deliveries, unpack stock, keep the store clean, and prepare orders.
• Open and close the store, assign daily tasks to the team, and provide supervisory cover when needed.
• Promote Toolstation Club and Trade Accounts, and sign customers up to experience great deals and competitive prices.
• Maintain high store standards, keep the workplace enjoyable, and support colleagues in delivering a great customer experience.

Qualifications

• Friendly personality and energy to engage customers.
• Reliability – punctual, flexible, and committed to supporting customers and the team.
• Accountability – have taken charge in previous roles and are willing to step up when needed.
• Strong communication skills and a genuine interest in helping customers with their projects.

Benefits

• 22 days holiday + bank holidays.
• Company pension scheme and life assurance.
• Bonus scheme and cycle-to-work programme.
• Save and buy as you earn options.
• 20 % discount across all Travis Perkins companies.
• Health and wellbeing support with Aviva Digicare.
• Financial education, support, and recognition awards.
• Discounts at over 1,000 retailers.

Equal Employment Opportunity

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

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