Caretaker
Based in East London.
Salary: £29,912 – £31,486 per year.
40 hours per week – Monday to Friday, 8am to 16:30pm.
Overview
We have an opportunity for a Caretaker to join our team in East London to provide an effective estate maintenance service that meets customer and organisational needs. This role sits within Property Services, which is responsible for delivering high‑quality and cost‑effective property repair, compliance and installation and estate services across the UK mainly for internal clients, with a small number of external clients. It also handles operational health and safety of the service, including fire safety and the delivery of effective group‑wide asset management and reinvestment programmes.
Responsibilities
- Providing an effective estate maintenance service by undertaking caretaking, cleaning, basic repair and grounds maintenance duties in accordance with local and legislative procedures to meet customer and organisational needs.
- Providing accurate and timely information on progress and advice that is easily understood by the customer and ensuring accurate daily work records are completed to meet organisational standards.
- Carrying out risk assessments to identify and report any potential maintenance issues to ensure a safe environment is maintained and to support planned maintenance programmes.
- Ensuring tools and equipment are maintained in good condition and used in line with policies and procedures and relevant regulations, reporting faults, hazards and inappropriate practice promptly, to ensure a safe living and working environment.
- Ensuring all supplies and stocks are ordered, maintained and stored appropriately in line with regulation and organisational procedures.
- Maintaining relationships with internal and external customers, providing accurate and timely information on progress and responding positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract specifications and escalating complaints as appropriate.
- Providing regular reports for Senior Managers regarding health and safety issues and building maintenance.
Skills and Experience
- Able to demonstrate a competent level of numeracy and literacy.
- Experience in a similar role or completing similar tasks.
- Some experience of working to deadlines and prioritising workloads.
- Practical experience of carrying out risk assessments.
- Working knowledge of Health and Safety legislation.
- Knowledge of Control of Substances Hazardous to Health (COSHH) guidelines.
- Basic communication skills for reading written instructions and updating records.
- Good interpersonal and customer care skills.
- This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving licence.
About Us
We provide in‑house repairs and maintenance for a wide range of properties as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits
- 25 days annual leave.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
- £29,912 per annum (rising to £31,486 per annum after 12 months, subject to satisfactory performance).
Equal Employment Opportunity Statement
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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