Leicester, United Kingdom | Posted on 05/20/2026
Kerry Robert Associates are working with a luxury hotel in Leicestershire, known for its exceptional service and high standards across the guest experience. This is a fantastic opportunity to join a well‑established property that offers stability, development and long‑term career progression within hospitality.
Are you currently working within a hotel in a guest‑facing role and looking to move into reservations or build a career within revenue and front office? This could be the perfect next step.
Key Responsibilities
- Manage guest reservations from initial enquiry through to confirmation, ensuring a seamless and professional booking experience.
- Handle calls, emails and online enquiries, providing accurate information and promoting the hotel’s facilities to maximise revenue opportunities.
- Work closely with the front office and revenue teams to ensure availability, rates and guest requirements are correctly managed.
- Maintain accurate booking records and ensure all details are clearly communicated across departments.
- Support in upselling rooms, packages and additional services, while delivering a high level of customer service at every touchpoint.
- Assist with group bookings and support wider administrative duties within the reservations function.
Requirements
- Previous UK hotel experience is essential (front office, reservations or guest services preferred).
- A strong customer service focus with a professional and friendly manner.
- Excellent communication skills, both written and verbal.
- Good attention to detail and organisational skills.
- Confident using hotel systems (PMS experience desirable).
- A proactive and positive approach to work.
- Ability to work both independently and as part of a team.
- Interest in developing a career within reservations, revenue or front office.
This is an excellent opportunity for someone looking to build their career within a luxury hotel environment, with clear opportunities for progression and development.
If you’re looking to grow within hospitality and be part of a high‑performing team, we want to hear from you.
Apply in confidence ASAP!
* This is an on‑site role only (no hybrid)
** You must be eligible to work in the UK
*** Hospitality experience is essential to be considered for this role
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