Cwm Taf Morgannwg University Health Board
Hotel Services Supervisor
The closing date is 31 May 2026
An exciting opportunity has arisen for a successful candidate to join our busy team within the Hotel Services department and support the Supervisory Team in providing service guidance and support to staff responsible for service delivery, quality, monitoring, and improving efficiency within the Hotel Services departments and at ward and department level at a community hospital and healthcare setting.
The post holder will operate as a supervisor at Prince Charles Hospital managing Catering Services, ensuring that patient feeding services and restaurant services are delivered to agreed specification, resources are adequate and available, and staffing levels are maintained.
Main duties of the job
Report to and work with the responsible Hotel Services Team Leader to implement all services, operational policies, procedures, schedules of work, safe systems of work, audit their implementation, and ensure documentation is kept up to date.
Review working practices regularly to respond to legislation, internal and external influences such as Agenda for Change, the Working Time Directive, Benchmarking, Health & Safety and employment legislation, and new service developments.
Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their banding.
The post holder will be expected to work at any of the Health Board sites and to fulfil any job allocated, commensurate with the banding.
Welsh skills desirable
Welsh skills desirable. This post is advertised as Welsh desirable. While the candidate doesn’t need to have skills in Welsh, it will be considered an advantage when short‑listing and selecting candidates. This is not “fluency”, just speaking & listening skills at Level 3 (equivalent to CEFR B2) or above.
Job responsibilities
The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.
Person Specification
Knowledge
- The post holder should hold a good educational background and an appropriate certificate in management studies, intermediate food hygiene certificate, and be able to work to NVQ level 1, 2 and 3 food service standards, and any other relevant Hotel Services qualifications as required.
- Worked in a hospital environment or similar environment.
Experience
- The post holder should have previous experience of working within a restaurant/cafeteria, using a cash register and providing functions. Further on the job training will be provided.
- An understanding of Facilities Services or experience of working in Facilities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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