Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline. The hotel is in the exciting process of refurbishment with the aim of becoming a four-star hotel and adopting new branding. Our goal is to find the right candidates to be part of this project, helping us evolve into a modern, stylish and innovative 12-storey hotel that will feature dual branding with a combination of 3* and 4* product.
Our promise
We nurture real passion for service and achievement beyond limits.
Our mission
Make the impossible possible to realise your dreams.
Job Description
Position overview:
Department: Food & BeverageSalary: £14.85/hr
Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do. You will use your excellent customer service skills to give guests an experience that they are sure to remember! This is a full-time position (weekend included).
Main Responsibilities
- Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
- Conveying the hotel’s image through attitude, professionalism and excellent grooming standards
- Communicating proficiently in English (spoken and written) with guests
- Preparing and serving a wide range of cocktails and coffees
- Good knowledge of our products
- Taking responsibility for your designated section and station
- Ensuring that the F&B area remains well stocked at all times
- Receiving and processing customers’ payments
- Making sure ingredient labels are visible in all stations
- Maintaining hygienic food service techniques during service
- Cleaning and sanitizing tables
- Taking a positive problem-solving approach to guest problems and concerns
- Actively selling and promoting hotel facilities and services
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information
Perks for you
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension scheme
- Health insurance
- Eye test vouchers
- Staff uniforms provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within the property and across the world
- Ability to make a difference through Corporate Social Responsibility activities, like Planet 21
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