Family Support Worker

Family Support Worker (Visits Centre Assistant)

Support families visiting their loved ones in prison by creating a welcoming and supportive environment in the visitor centre.

Responsibilities

• Provide information and guidance to adults and children.
• Organise activities for children and ensure refreshments are available.
• Assist with making visits as positive and stress‑free as possible.
• Support families during challenging times, using experience to handle situations calmly and sensitively.
• Collaborate closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed.
• Contribute to continuous improvement of family support services.

Benefits

• Free advice, information and counselling service.
• Contributory pension.
• Corporate eye care scheme.
• Cycle to work scheme.
• Generous holiday entitlement.
• Opportunity to attend training events to develop professionally as a training and interventions worker.
• Thorough induction process and support from a friendly, enthusiastic team.

Salary and Hours

£28,860 per annum full‑time earnings, £23,088 actual earnings.

30 hours per week.

Benefits of Employment

• Cycle to Work scheme.
• Life Assurance.
• Season Ticket Loan.
• EAP Scheme.

Application Requirements

• 6‑month probationary period.
• Verification of identity and proven right to work in the UK.
• Satisfactory references from previous employers covering a 3‑year period.
• Declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment).
• Prison Vetting and Disclosure and Barring Service check.
• Being bankrupt or possessing County Court Judgements may affect ability to be successfully vetted to work in a prison.

Equal Opportunities

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

Application Process

Complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications.

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