Job Coach (West Wales) Cardiff, Cardiff, CF11 8TT

Job CoachSalary banding: £25,200 to £26,780Location: West WalesContract: Full-time, permanentHours of work: Monday to Friday 09:00am – 16:30pm

About the role

The Job Coach will provide personalised, end‑to‑end support to participants on the Jobs Guarantee Programme, guiding individuals from referral through to sustained employment. The role focuses on coaching participants to overcome barriers to employment, develop employability skills, secure suitable job opportunities, and sustain employment outcomes.

Responsibilities

• Support participants across all stages of the Jobs Guarantee delivery model and provide clear information about the programme and expectations.
• Make initial contact with referred participants and conduct warm handovers within required timescales.
• Conduct participant induction sessions and complete vocational profiling.
• Complete initial assessments to identify employability barriers, strengths and aspirations.
• Develop and agree a personalised Employment Action Plan (EAP).
• Deliver tailored coaching sessions addressing individual participant needs.
• Provide support in areas such as confidence building, job search techniques, CV development, interview preparation, workplace behaviours and expectations, financial awareness and travel planning.
• Coordinate interview arrangements and gather feedback from employers.
• Maintain regular contact with participants during the early stages of employment.
• Support participants in resolving workplace challenges and maintaining employment.
• Capture feedback and identify progression opportunities where appropriate.
• Ensure sustained employment outcomes are achieved and recorded, meeting contractual targets related to job outcomes, sustained employment and participant engagement.

Qualifications

• Experience supporting unemployed individuals or disadvantaged groups.
• Experience working in a target‑driven environment.
• Experience delivering coaching, mentoring or employability support.
• Full driving licence with use of own vehicle.
• Strong coaching and motivational skills.
• Knowledge of barriers to employment.
• Excellent interpersonal and communication skills.
• Ability to manage a caseload of participants.

Benefits

• 30 days of annual leave (rising with length of service)
• Health care scheme
• 35‑hour working week
• Discounts for retail and gym membership
• Profit‑sharing scheme
• Life insurance
• Employee of the month awards and length‑of‑service recognition

Equal Opportunity Employer

Itec operates as an equal opportunity employer and welcomes applicants from all backgrounds, ensuring equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

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