Service Quality Analyst Apprentice – fixed term contract 18 months
Kick‑start your Tech Career with the World’s Best Workplace™
At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.
If you’re excited about technology, love solving problems, and want a career that can take you anywhere… your journey starts here.
Location: East Midlands Airport
Department: Service Quality
Hours: 08.30-17.00 (flexibility will be required)
Grade: P
DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace.
Why You’ll Love Working With Us
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking
- My DHL Rewards – discounts at 3,000+ retailers
- Pension (up to 6% company contribution)
- Share Purchase Plan
- Private medical (after 12 months)
- Enhanced Maternity Pay
- Cycle to Work Scheme
- CIS Induction Week
- Healthy Minds – wellbeing support
Key Responsibilities
You’ll be a vital part of our airport Service Quality team — keeping systems running and supporting the people who keep planes moving.
You will learn to:
- Analyse scanning conformance of the Hubs/Gateways and distribute to relevant functions for corrections
- Customer requirements analysis/ report creating
- Development of engineering data strategy
- Data channel development and storage
- PowerBI dashboard creation and maintenance
- Trend analysis of leading indicators
- Development of web interfaces and applications
- Collaborative working with other analysts in the business to develop standard ways of working
- Support to other analysts within the service quality team
Complete a Data Technician apprenticeship qualification.
What You’ll Bring
We’re looking for someone curious, motivated and ready to learn — no expert skills needed.
- Enthusiasm & a positive attitude
- Strong communication
- Reliability & good time‑keeping
- A willingness to learnTeamwork
- Problem‑solving mindset
- Openness to feedback
- Respect & professionalism
Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days.
Internal applicants must inform their manager before applying.
Closing Date: 29/05/2026
What Happens Next
- You’ll receive an email confirming your application
- Our Talent Team may arrange a short pre‑screen call
- You’ll take part in a competency‑based interview — share your proudest achievements!
Have questions?
email: HGUKTalent@dhl.com
Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).
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