Admissions and Enquiries Assistant

Essential Criteria

• Level 2 qualification or above (or equivalent relevant experience), plus GCSE English and Maths at grade C/4 or above
• Experience in an administrative, data‑focused or customer‑facing role
• Strong IT skills, including confident use of Microsoft Office applications
• Excellent communication skills, both written and verbal
• High attention to detail with a strong commitment to customer service

Key Responsibilities

• Respond promptly and professionally to course and admissions enquiries from prospective students
• Provide clear and accurate information on courses, entry requirements and admissions processes
• Process FE and HE applications within agreed timescales
• Maintain accurate and up‑to‑date learner records and data systems
• Work collaboratively with colleagues to improve and streamline admissions processes
• Support the day‑to‑day administration of the Admissions and Enquiries team
• Contribute to a positive, inclusive and supportive student experience

Benefits

• Competitive salary
• 30 bookable annual leave days, bank holidays, and 2 weeks off at Christmas
• Professional development opportunities
• Access to same‑day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme
• On‑site gym and florist (site dependent)
• Access to our in‑house food hall and coffee shops

Additional Information

• Safer recruitment: As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
• Right to work: Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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