Job Title: People Operations Team Member
Location: Glasgow, HQ(Hybrid)
Salary: From £26,400+ Up to 10% annual bonus
Additional: Single cover private medical insurance and other excellent benefits
Closing Date: 29.05.2026
Help us create a better future, quicker
You will be responsible for providing effective, efficient, and professional People services throughout the full employee lifecycle via various contact channels to all employees across the ScottishPower UK Business.
You will deliver all elements of the Hire to Rehire cycle, including contractual packages and screening requirements, mobility processes (change job), learning administration and all offboarding activity within required policies, procedures, and timelines.
What you’ll be doing
In this role, you’ll support the full employee lifecycle across ScottishPower’s UK businesses, as well as for our external customers. Your work will span a wide range of People Services activities, including employee lifecycle processes, workforce data administration, total rewards, learning administration and mobility support.
You’ll help maintain accurate employee and organisational data across our HR systems, such as Workday, Oracle, SAP and ServiceNow. Ensuring data integrity is a key part of the role, and you’ll play an important part in keeping our information reliable and up to date.
You’ll deliver processes and procedures in line with agreed service levels, always working within company policies, regulatory requirements and established standards. As part of this, you’ll manage both routine and more complex enquiries through our case management system, and take part in rota activities to support consistent service delivery.
A core aspect of the role involves ensuring we meet all legal and compliance obligations, including those relating to UKVI, UKSV and HMRC. You’ll take a flexible approach to your work, developing your skills so you can support a variety of tasks within the team.
You’ll also help monitor service quality, resolving issues where possible and escalating concerns when needed. Continuous improvement is important to us, so you’ll be encouraged to contribute ideas, support enhancements to our processes and follow through on changes to ensure they are embedded effectively.
Your role will include producing and analysing statistical information, sharing insights with the business and HR teams and highlighting trends or areas that may need attention. You’ll build a strong understanding of our HR policies, procedures and processes, offering feedback that helps identify common issues and opportunities for improvement.
Collaboration is key, and you’ll work closely with colleagues across the wider People function to support a consistent and positive employee experience. You’ll also embrace new and existing HR technologies, suggesting ways we can make the most of our tools and improve how we work.
What you’ll bring
- Previous experience in a customer centric role and/or HR environment.
- Experience in an HR Administration role is highly desirable and advantageous.
- Experience of working in a high-volume processing environment and working to targets (SLAs) and deadlines.
- Strong customer focus, with experience of working in a Customer Service environment.
- Strong time management and organisational skills including ability to prioritise and ability to work under pressure and to tight deadlines.
- Strong PC Skills (working knowledge of Microsoft Office suite essential).
- Working knowledge of HR Systems, SAP, Oracle and ServiceNow would be an advantage.
- Knowledge and understanding of HR policies, procedures and processes.
- Ability to work on own initiative but also be a strong team player providing flexibility in the model.
- Excellent verbal and written communication skills.
- An ability to analyse and report on data.
- Ability to adapt to changing policies, processes and ways of working with a positive attitude, identifying opportunities for continuous improvement.
- Focus on process, detail, and quality.
- Excellent understanding of the HR Model.
Minimum Criteria
- Working knowledge of HR systems, (Workday, Orcale, SAP, ServiceNow desirable).
- Strong PC including the full suite of MS office applications (Word, Excel, Powerpoint).
- Proven experience in managing day to day administration processes, preferably in the HR field of specialism.
- Strong customer focus, with experience of working in a customer service environment.
- Strong time management and organisational skills including ability to prioritise and work under pressure to deliver to tight deadlines.
- Knowledge of HR Policy, Procedure and Process.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
- Life Assurance (4x salary)
- Access to Savesmart financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
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